Applies to: All customers of AIDO HUB, including individuals, businesses, and organizations.

1. General Transaction Policy

Products and services provided by AIDO HUB — including Custom GPT solutions, AI chatbots, interactive games, and AI training courses — are customized to meet each customer’s specific requirements.

Due to the made-to-order and technical nature of these services, all transactions are considered final and non-refundable once:

• Production, development, or implementation processes have commenced.
• 
  
• Access to platforms, tools, or digital resources has been granted.

This policy applies to, but is not limited to:

• Custom GPT development
• 
  
• AI consulting and training services
• 
  
• SaaS platform access
• 
  
• Tools, templates, or digital assets

2. Service Commencement Upon Payment

Upon confirmation of payment, service execution may begin immediately.

• Services are deemed initiated once system setup, data customization, or access provisioning begins.
• 
  
• Therefore, refunds are not available once service initiation or access provisioning has occurred.

3. Acknowledgement of Non-Refundable Policy

By completing a purchase or signing a service contract with AIDO HUB, the customer acknowledges and agrees that:

• They have fully understood and accepted this Refund Policy.
• 
  
• They bear full responsibility for assessing and evaluating services prior to purchase.
• 
  
• Transactions are non-cancellable and non-refundable once initiated.

4. Payment Disputes

This no-refund policy applies in cases where:

• The customer changes their mind after purchase.
• 
  
• The customer delays or fails to participate in the project process.
• 
  
• Misunderstandings arise regarding service descriptions after clear documentation has been provided.

Exceptions may be considered in the following cases:

• Duplicate payments
• 
  
• Verified technical payment errors
• 
  
• Proven fraudulent transactions with valid supporting documentation

Requests for exceptions must be submitted in writing to info@aidohub.com within 5 business days from the date of payment.

AIDO HUB reserves full discretion over the resolution of any disputes.

5. Subscription Services (If Applicable)

For customers using subscription-based services:

• Customers are responsible for managing their account and canceling subscriptions before renewal periods.
• 
  
• No refunds or credit will be provided for unused subscription time.
• 
  
• Upgrades or downgrades of service plans can be requested, but do not warrant refunds.

6. Commitment to Service Quality

While payments are non-refundable, AIDO HUB is committed to:

• Delivering high-quality AI products and solutions.
• 
  
• Providing ongoing customer support during the service engagement.
• 
  
• Addressing any issues within the defined scope of work.

We encourage customers to contact us directly if any service-related issues arise.

7. Contact Us

If you have any questions regarding this Refund Policy, please contact:

AIDO HUB Support Team

• Email: info@aidohub.com
• Website: https://aidohub.com